Terms of service

Last updated: September 1, 2026

Welcome to Twelve South Studio. By accessing or purchasing from our website, you agree to the following terms and conditions.

General

Twelve South Studio reserves the right to update or modify these terms at any time. Any changes will be posted on this page.

Products

We make every effort to display our products, colors, designs, descriptions, and pricing as accurately as possible. Because products may be handmade or photographed under different lighting conditions, slight variations may occur.

Product availability and pricing are subject to change without notice.

Orders

By placing an order with Twelve South Studio, you agree that the information you provide is accurate and complete. We reserve the right to refuse or cancel an order if necessary, including in cases of pricing errors, product availability issues, or suspected fraudulent activity.

Custom and Personalized Orders

Custom or personalized items are made specifically for the customer and may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

Shipping

Orders are shipped to the address provided at checkout. Customers are responsible for providing an accurate shipping address. Twelve South Studio is not responsible for delays caused by the shipping carrier, incorrect addresses, or circumstances outside of our control.

Please see our Shipping Policy for additional information about processing times, shipping methods, and delivery.

Returns and Refunds

Please see our Return & Refund Policy for information regarding eligible returns, exchanges, and refunds.

Intellectual Property

All content on this website, including photographs, graphics, designs, logos, text, and other materials, is the property of Twelve South Studio or is used with permission and may not be copied, reproduced, modified, or used without written permission.

Contact

If you have questions regarding these Terms of Service, please contact us through the contact information provided on our website.

Twelve South Studio
Email: shop@twelvesouthstudio.com